Selected work
Enterprise SaaS reliability and automation
Support Jama Connect while also working on internal API and data-import software, reproducing complex defects, tracing services and data flows, automating diagnostics, and partnering with engineering on modernization.
Back to experience
Jama Software · 2024 – Present
- Company
- Jama Software
- Role
- Technical Support Engineer
Part of the Jama Software experience
Capabilities used
What I did
- Investigate complex application, API, integration, and data-flow issues across cloud and self-hosted environments.
- Create Python and JavaScript automation to reduce repeated diagnostic work and improve the quality of technical evidence.
- Partner with engineering on root-cause analysis, product improvements, and clear technical communication.
My perspective on the project
I value this work because it rewards patient investigation and turns difficult, ambiguous reports into practical improvements for people using the platform.
Customer information, product internals, incident specifics, and private operational outcomes are intentionally excluded.