Professional experience

Jama Software

Support enterprise SaaS reliability through investigation, automation, documentation, and root-cause analysis.

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Company
Jama Software
Role
Technical Support Engineer
Period
Aug 2024 – Present

Description

Support a large-scale web platform by troubleshooting Java and Spring services, REST APIs, integrations, and data flows across cloud and self-hosted Kubernetes environments. Build Python and JavaScript automation and internal tools for diagnostics, API workflows, log parsing, and integration testing, while partnering with engineering on root-cause analysis and service modernization.

Tech stack

  • Java
  • Spring
  • REST APIs
  • Python
  • JavaScript
  • Kubernetes

Projects in this experience

Public project contexts connected to this professional experience, with details limited to information approved for this portfolio.

QAT Global · Jama Connect development · 2021 – 2024

Jama Connect

Developed frontend and backend features, integrations, and maintenance improvements for Jama Connect while working at QAT Global, a delivery partner contracted by Jama Software.

Details

Jama Software · 2024 – Present

Enterprise SaaS reliability and automation

Support Jama Connect while also working on internal API and data-import software, reproducing complex defects, tracing services and data flows, automating diagnostics, and partnering with engineering on modernization.

Details